Mind & Seek’s head office is located at our partner service, Western Psychological Services (WPS) in Melton South. WPS process all payments for clients. Therefore, all payments are made via invoice. For all services, one of our friendly reception staff will send you an invoice via email. You can either pay the invoice via direct bank transfer or contact 0452 526 463 to pay by credit card over the phone. Medicare rebates can then be processed if eligible.
Subject to eligibility, rebates for psychological services may be claimed through the following means:
Medicare: The psychological services at Mind & Seek are registered under Medicare. Clients referred to us under a GP Mental Health Treatment Plan, may receive up to 10 treatment sessions per year subsidised by Medicare. Please ask your GP or Paediatrician for further information regarding Medicare referrals. Click here to view a fact sheet.
Medicare rebates may be claimed via Medicare Online Claiming for payment direct to your account if your bank details are registered with Medicare. Alternatively, you can claim your rebate by visiting Medicare.
Please note that Medicare does not cover psychological assessments (except for autism assessments under the appropriate referral by a paediatrician or psychiatrist) however, you may be eligible for a rebate under your private health care fund.
If a client is unable to keep their scheduled appointment, please give us as much notice as possible, so that the time is available for us to offer that session to a client on our waiting / cancellation list.
Cancellation fees are charged when failing to attend or cancelling less than 24 hours prior to scheduled appointment date without a medical certificate or where that time cannot be allocated to another client.
Cancellation fees apply to Private, Medicare and Compensable clients (i.e., VOCAT). Clients are responsible for the fee as the rebate cannot be claimed.