As you are aware, the situation regarding the emerging outbreak of coronavirus (COVID-19) is constantly evolving and understandably, you may be concerned about what this means. The health of our clients and our team are first and foremost our focus. So, on this page you will find up-to-date information on the impact to your sessions and the practice.
Mind & Seek is currently open and both existing and new clients are offered the option of either attending a face-to-face or a telehealth consultation (online video or phone counselling) with our psychologists. This means that clients can choose whether they would like to attend their session in person or access the service remotely from the comfort of their own home.
To ensure the safety of our clients and our clinicians during face-to-face consultations, we will ensure that the space is cleaned regularly and that all surfaces and equipment (e.g., assessment tools or toys) are cleaned between sessions. We also engage in healthy hygiene practices by washing hands regularly, replacing hand towels and using sanitiser throughout sessions. Furniture is distanced in the consultation rooms as close to 1.5m as possible and efforts will be made to minimise client contact in the waiting room. We also ask clients and our psychologists to remain at home if they are unwell. If clients feel uneasy about attending a face-to-face consultation, telehealth services are available. For more information about what to expect from video or phone counselling service, please click here.
Medicare funding for video or phone sessions is now available to children, adolescents and parents with a valid referral from their General Practitioner or Paediatrician. Private Health and NDIS funded clients are eligible to receive funded sessions over the phone or online, if deemed appropriate by your psychologist. As the situation and information available to us is ever-evolving, please contact us for the latest information about telehealth rebates. For information about funding for face-to-face sessions, please click here.
We will continue to keep you updated if there are any changes or concerns, however, if you have any questions or concerns regarding the above measures, please do not hesitate to contact us on 0452 526 463 or email us on
We have included a link to the Australian Government website for up-to-date information and are reviewing the recommendations daily to ensure that we are following the latest guidelines.
At Mind & Seek we recognise that everyone reacts differently to stressful situations and that the emotional impact of a crisis on a person can depend on a multitude of factors. One may feel inundated with information. We recommend avoiding reading or listening to news if it causes you to feel anxious or distressed and to rather take practical steps to prepare your plans and protect yourself and loved ones. It is also important to gather information from reliable sources such as the Department of Health and Human Services (DHHS) to help you distinguish facts from rumours. Most importantly, it is crucial to engage in positive self-care and supporting those around you in times of need.