As you are aware, the situation regarding the coronavirus (COVID-19) pandemic in Melbourne is constantly evolving and understandably, you may be concerned about what this means. The health of our clients and our team are first and foremost our focus. So, on this page you will find up-to-date information on the impact to your sessions and the practice.
Impact to Services offered during lockdown
Due to the Stage 4 "stay at home" restrictions for Metropolitan Melbourne and the Mitchell shire (announced Sunday 2nd August, 2020), consultations at Mind & Seek for the immediate future will be offered primarily via Telehealth (online video or phone counselling). Psychologists will have reduced availability for face-to-face consultations for assessment and counselling services during this lockdown period. For more information about what to expect from video or phone counselling service, please click here.
Safety Procedures for Face-to-Face consultations
To minimise community transmission, face-to-face consultations will be limited during the lockdown period and only offered in essential circumstances. To ensure the safety of our clients and our clinicians during face-to-face consultations, the following safety procedures will be in place:
Psychologists will ensure that the space is cleaned regularly and that all surfaces and equipment (e.g., assessment tools or toys) are disinfected between sessions
Psychologists will engage in healthy hygiene practices by washing hands regularly, replacing hand towels and using sanitiser throughout sessions
Furniture in the consultation rooms is distanced in the as close to 1.5m as possible and efforts will be made to minimise client contact in the waiting room
Our psychologists will remain at home if they are unwell. We also ask clients to remain at home if they feel unwell or have been exposed to illness. For more information about the symptoms of COVID-19, please click here.
Face masks and shields
Recently (19/07/2020), the Victorian government announced that in order to reduce community transmission, people living in areas under Stage 3 and 4 restrictions are required to wear a face mask when outside the home. For further information from the Victorian Department of Health and Human Services (DHHS) about the public health reasons for mask wearing, please click here.
During face-to-face consultations your psychologist may wear a face mask or clear face shield. Attending adults and young people over 12 years are also required to wear a face mask. Disposable adult and child-sized face masks will be available onsite. Children aged under 12 years are not required by the DHHS to wear a face mask, however, individual families can make their own decisions regarding their children. Children under two years should never wear a face mask due to choking and strangulation risks. If face mask or shield wearing is deemed to significantly impact the session, psychologists can make individual decisions with families about the appropriateness of wearing protective equipment. Wearing a face mask is a new recommendation for our community. It may be helpful to prepare your child for mask wearing during their face-to-face consultation by referring to the resources found here. If you have concerns about mask wearing, please contact us for further information.
Funding for Telehealth
Medicare funding for video or phone sessions is now available to children, adolescents and parents with a valid referral from their General Practitioner or Paediatrician. Private Health and NDIS funded clients are eligible to receive funded sessions over the phone or online, if deemed appropriate by your psychologist. As the situation and information available to us is ever-evolving, please contact us for the latest information about telehealth rebates. For information about funding for face-to-face sessions, please click here.
We will continue to keep you updated if there are any changes or concerns, however, if you have any questions or concerns regarding the above measures, please do not hesitate to contact us on 0452 526 463 or email us on
We have included a link to the Australian Government website for up-to-date information and are reviewing the recommendations daily to ensure that we are following the latest guidelines.
At Mind & Seek we recognise that everyone reacts differently to stressful situations and that the emotional impact of a crisis on a person can depend on a multitude of factors. One may feel inundated with information. We recommend avoiding reading or listening to news if it causes you to feel anxious or distressed and to rather take practical steps to prepare your plans and protect yourself and loved ones. It is also important to gather information from reliable sources such as the Department of Health and Human Services (DHHS) to help you distinguish facts from rumours. Most importantly, it is crucial to engage in positive self-care and supporting those around you in times of need.