As you are aware, the situation regarding the coronavirus (COVID-19) pandemic in Melbourne is constantly evolving and understandably, you may be concerned about what this means. The health of our clients and our team are first and foremost our focus. So, on this page you will find up-to-date information on the impact to your sessions and the practice.


Living with COVID-19

In line with the  Victorian government's easing of restrictions, Mind & Seek can resume routine care and offer face-to-face counselling and assessment services to all clients. Telehealth alternatives remain available. If any of your family members are required to isolate, you or your child are feeling unwell or feel uncomfortable about attending face-to-face, please contact us to change your current appointment to telehealth.  For more information about what to expect from telehealth services, please click here.

Safety Procedures for Face-to-Face Consultations


To ensure the safety of our clients and our clinicians during face-to-face consultations, the following safety procedures will be in place:

  • Psychologists will ensure that the space is cleaned regularly and that all surfaces and equipment (e.g., assessment tools or toys) are disinfected between sessions 

  • Psychologists will engage in healthy hygiene practices by washing hands regularly, replacing hand towels and using sanitiser throughout sessions 

  • Furniture in the consultation rooms is distanced in the as close to 1.5m as possible and efforts will be made to minimise client contact in the waiting room  

  • Temperature checks will occur upon entry

  • Air purifiers will be running in consultation rooms

  • Our psychologists will remain at home if they are unwell. We also ask clients to remain at home if they feel unwell or have been exposed to illness. For more information about the symptoms of COVID-19, please click here.

Face Masks 

Our psychologists are required to wear a mask when on the Mind & Seek premises, including during face-to-face consultations, unless it is deemed clinically inappropriate to do so (see DHHS advice). For further information from the Victorian Department of Health and Human Services (DHHS) about the guidelines for mask wearing, please click here.

If face mask wearing is deemed to significantly impede clinical care, psychologists can make individual decisions with families about the appropriateness of wearing protective equipment in the consulting room.  Even though wearing a face mask is becoming the new normal for our community, if your child has not previously attended a face-to-face consultation where the professional is wearing a mask before, it may be helpful to prepare your child by referring to the resources found here. If you have concerns about mask wearing, please contact us for further information.

Funding for Telehealth

Medicare funding for video or phone sessions is currently available until the end of December 2022 to children, adolescents and parents with a valid referral from their General Practitioner or Paediatrician. Private Health and NDIS funded clients are eligible to receive funded sessions over the phone or online, if deemed appropriate by your psychologist. As the situation and information available to us is ever-evolving, please contact us for the latest information about telehealth rebates. For information about funding for face-to-face sessions, please click here.

We will continue to keep you updated if there are any changes or concerns, however, if you have any questions or concerns regarding the above measures, please do not hesitate to contact us on 0452 526 463 or email us on

We have included a link to the Australian Government website for up-to-date information and are reviewing the recommendations daily to ensure that we are following the latest guidelines.

At Mind & Seek we recognise that everyone reacts differently to stressful situations and that the emotional impact of a crisis on a person can depend on a multitude of factors. One may feel inundated with information. We recommend avoiding reading or listening to news if it causes you to feel anxious or distressed and to rather take practical steps to prepare your plans and protect yourself and loved ones. It is also important to gather information from reliable sources such as the Department of Health and Human Services (DHHS) to help you distinguish facts from rumours. Most importantly, it is crucial to engage in positive self-care and supporting those around you in times of need.

Update on Services - during the COVID-19 pandemic


FOR Parenting Resources during COVID-19

Little Boy Playing Doctor

help your child prepare for their covid-19 test with this video from rch